FAQ

1 What is Crazy Fresh?

Crazy Fresh is an innovative Sunshine Coast-based company that creates fresh, healthy, delicious chef-prepared meals made with local ingredients and delivers them directly to your home or office.

 

2 How does it work?

  1. SELECT: Select your meals online at crazyfresh.com.au (or order via phone 07 5477 1687)
  2. CHOOSE DELIVERY DATE: Meals are delivered Wednesdays and Fridays. Orders must be placed by Monday 10am for Wednesday delivery and by Wednesday 10am for Friday delivery.
  3. PAY:  Pay by credit card online, over the phone or by bank transfer
  4. ENJOY!

 

3 How are meals delivered?

Meals are delivered chilled in a sealed, insulated, disposable esky cooler. If you are not at home, the cooler will be left in front of your door.  Although Crazy Fresh meals will stay cool and safe for about 8 hours, you should put them in your refrigerator as soon as you get home. 

 

4 Is there a delivery charge?

Delivery is free if you order totals at least $50.00.   There is a $4.95 delivery charge for orders less than $50.00.  Since meals will stay fresh in your fridge for at least a week, it makes sense to order a week’s meals at a time :-) . 

 

5 What do I do if my meals don’t arrive when they are supposed to?

Please call us on 07 5477 1687.

 

6 Where do you deliver?

We deliver to the Sunshine Coast, Brisbane and the Gold Coast.

 

7 Can I choose an exact delivery time?

Unfortunately, no. Your meals will be delivered within the following timeframes:

Sunshine Coast – Wednesdays, 07:00 – 18:30, and Fridays, 07:00 – 18:30

Brisbane - Wednesdays, 07:00 – 18:30, and Fridays, 07:00 – 20:30

Gold Coast - Wednesdays, 07:00 – 18:30, and Fridays, 07:00 – 18:30

 

8 How long can I keep the meals in my fridge?

Meals will stay fresh 7-9 days in your refrigerator.  Each meal is stamped with a use-by date.  Please be sure to eat the meal by this date.

 

9   Can I freeze the meals?

Yes, you can freeze them, but one of the reasons Crazy Fresh is unique is that the meals are FRESH, not frozen.  Crazy Fresh uses advanced food sealing technology so that additives and preservatives are not necessary (like they are in frozen foods) and the food tastes like it was just prepared!  However, if, for some reason, you won’t be able to eat a meal before its use-by date, by all means pop it into the freezer before that date.

 

10 How do I heat the meals?

You can either use a microwave or conventional oven. The meal containers are microwave and oven safe.

Microwave:  puncture/peel back the corner of the plastic film cover and cook for about 2 minutes

Fan-forced oven: remove the plastic film cover and bake at 150 degrees for about 20 minutes

Non-fan-forced oven:  remove the plastic cover and bake at 180 degrees for about 20 minutes

Please remember that all microwaves and ovens are different, so it might take a bit more or less time depending on your own microwave/oven.

 

11 What does it mean when you say your meals are “healthy”?

No additives or preservatives: Thanks to our innovative food sealing technology, we don’t need to add anything to keep our meals fresh.

Options for everyone’s diet and restrictions: All nutritional information and ingredients are clearly listed on our website and the meal packaging. We have vegetarian, vegan, gluten-free, dairy-free, sugar-free, and nut-free options.

Dietician approved: All of our meals have been approved by a dietician to be nutritionally balanced for a healthy diet.

Government Health Star Rating: All of our meals carry at least a 4-star rating!

 

12 What if I am not happy with a meal?

We will provide a full refund or replacement if you are not completely satisfied with your Crazy Fresh meal.  If you have an issue with a meal, please call us as soon as possible on 07 5477 1687. We may ask you to provide documentation, a photo, or to return the meal in order to receive a refund, replacement or store credit. 

 

13 Please walk me through the steps to place an order.

 

  1. Choose the meals you want by clicking on them and then adding them to your shopping basket.
  2. To check-out, hover over the shopping cart on the upper right side of the website screen and choose “Checkout”.
  3. Enter your address and other details, choose your delivery day, pay by entering your credit card details, accept the Terms and Conditions, and click “Place Order”.
  4. You will receive an email confirming your order!
  5. Enjoy :-)